Emergency rooms are notorious for having long wait times that make some people dread visiting them. A study of 2003 to 2009 average emergency room wait times indicated an average wait time of 58.1 minutes. In urban areas, the wait time was closer to 64 minutes. Currently, some people have two wait over two hours to see a specialist in an emergency room. Long wait times not only increase the possibility of a patient growing more ill, but also they decrease customer satisfaction and a hospital’s reputation. Hospitals can improve the statistics and increase efficiency by incorporating an online check-in system.
ER Express offers one of the best online solutions for patients and hospitals. With their advanced check-in-systems, patients will have the ability to make a reservation with a First Choice Emergency Room within a few seconds from the comfort of their own homes. The service is free for anyone who uses it, so the consumer does not have to fear paying extra charges. The program is highly convenient and user friendly. In fact, the system is so user friendly that patients can use it from their mobile phones.
How the Advance Check-in System Works
Finding a First Choice Emergency Room has never been easier with the advance check-in system. A person wishing to make reservations at an emergency room would simply type in his or her zip code on the home page. The system will generate a list of emergency rooms, and the person will find a reservation time at the desired emergency room. After selecting a reservation time, the system will generate a confirmation number that the person can use when he or she arrives at the hospital. The patient does not have to do anything more. Once he or she makes the reservation, the next step is going to the hospital. Emergency room personnel should be available at the scheduled time.
Other Benefits for Patients
The advance check-in system does much more than making reservations. The virtual lobby system allows a patient to receive text messages when the exam room is open for him or her. That advanced notification system gives the patient enough time to go out for snacks or coffee without worrying about losing place in line. Additionally, patients are also able to leave feedback for the facility through an innovative text messaging system.
The Success of the Concept
The main reason that emergency rooms would want to implement this system is satisfaction for the customers. Customers love having the opportunity to use free products. Additionally, this special check-in system makes life less complicated for them. Most people appreciate having less complex lives.
Patients will be able to find themselves a First Choice Emergency Room without going through the stress of searching blindly on the Internet. Everything that they need is neatly stored on the ER Express website for their convenience. The advanced check-in program is a great way to gain positive reviews and recommendations from patients who have experienced the shorter wait times and confusion.
Article written by Roger Lauver.