Could SIP Trunking work for my business?
As a small business owner when I first heard of SIP trunking I was slightly bemused, if a little blasé about whether it could really deliver its promise to save my business money. I own a small company that produces high quality embellishments for various garments, though the majority of our clients are abroad. As such, our phone bills are usually astronomical from both outbound dialing for sales and communicating with our existing client base. I decided to do a little investigation, which was the basis for this article.
What is SIP trunking?
Evidently, the name does not give away much detail of what the service actually entails. SIP trunking is, in basic language, a way of making phone calls over your internet service instead of through the usual telephone cables (ISDN lines). This way, you can make phone calls without having your call go through the usual telephone exchange centre.
What are the benefits?
The benefits of SIP trunking were quite obvious to me even after just a small amount of research. By not using the typical phone service lines I realised that I could be saving on both the monthly call costs and on my line rental. You can keep your current phone number, crucial for established businesses such as mine and our SIP trunking provider also stores all of our phone numbers, so should we ever move offices or find ourselves otherwise working from an alternate location we avoid call forwarding charges and any further disruption to our business. For these reasons alone I took the decision to ditch traditional telephones and intrepidly step into the world of SIP trunking.
Is it easy to use?
The exchange over to SIP trunking, at least for my business, was a simple one. The business was already paying for a large bandwidth and fast speed internet, so there were no issues with needing to move providers and I was happily surprised that our phone service already natively supported SIP phone lines, so we were connected straight away. If your business runs a lower quality internet you may have to look at switching, it was suggested to us that we have at least 36Kbps per call. Honestly, I personally found it to be a lot like an in office Skype and we found no deterioration in call quality. From our internet service we found we could make up to 50 concurrent calls without sacrificing any of the call quality which was a pleasant surprise. The major factor of course being that you can call anyone over the SIP trunking service, whether they are SIP trunking enabled or not.
So, does it actually save money?
For my business, yes, it saves a great deal of money, mainly on the cost of calling abroad though we did also save on our monthly line rental. Of course we still had to pay for an internet connection substantial enough to support the calls, but as we were already on a high bandwidth plan we made only savings by switching to an SIP trunking provider. I would certainly recommend it to anyone who is seeking to save both on their monthly phone bills and on time, and the security of knowing your telephone numbers will not be compromised in any event is a big reassurance.